Could you share what did you write to them, please? Because I did it many times and nothing. Someone calls Sharon just did nothing. Absolutely nothing. It is amazing how it is possible. It is OK when the system make "mistake": more massages - blocked the account. But if you have contacted the real person in their support department, explained what is the situation, and especially when there was not any report for spam, because your massages are not spam .... I can't believe it!!! And what suppose to do for Christmas? Obviously you can not use Viber if you want to have your Viber account after that ..........
If somebody know some way to contact someone who is not from Viber support - this useless first level of support, please let me know. How is the way to escalate the problem to somebody who know how to solve it?