It looks like your printer model doesn't appear to be supported by the latest version of the SSC Service Utility. However, the application has a feature which can be found on the Configuration tab named: Unsupported model
. You can try and see if it works for you. Also before taking this step you should check the connection between your printer and the computer for best results.
I have attached an image where you can see where to find the option I was talking about.
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