It is recommended to use the Firefox browser instead of Internet Explorer. First, remove all the add-ons installed and upgrade Firefox to its latest version from Help > About Firefox. After the Firefox is upgraded, install the WeGrab plug-in and use the phone to activate the WeGrab option. In your browser, click the WeGrab icon and activate it by linking with your ID. Restart everything and then the plug-in should work normally. Make sure that the plug-in is turned on when you click the icon in Firefox.