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I can't use Horoscope Explorer due to an error.

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asked by about Horoscope Explorer
edited by

I receive an error from Horoscope Explorer saying "Insert the original master CD", but the CD is already inserted. What can I do?

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answered by (193k points)

In order to fix the issue, press Windows + Pause/Break key combination and open Device Manager. Expand the Disc drives list, right-click on the driver and select Uninstall. Reboot your computer, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers.

If it doesn't help, run the Fix It utility provided by Microsoft. It is developed to identify and repair all major CD or DVD drive issues. Also, go to Start, type regedit and open the utility. Navigate to HKEY-LOCAL-MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318} and delete the UpperFilters and LowerFilters from the right pane.

If the problems persist, use the contact information from the official web page to get in touch with the support team.

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