Try to download another version of the AuthenTec TrueSuite application and it will work. You can obtain it through the official website. However, there is no need to mess with Internet Explorer 11 as it doesn't have anything related to it. Remove the old version and install the new one from the official website provided by Sony. Additionally, while you are on the Sony website on your product page, select Software Patches from the drop down menu and download other updates as well.