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I can't use my Android device due to a service that stops unexpectedly.

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There is an error that keeps appearing on my Android that says : "Sorry, the application MTNUI has stopped unexpectedly. Please try again!". After I receive this, I cannot do anything, no home screen and no settings. Is there a way to fix this problem?

1 Answer

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answered by (80k points)

The application that stops unexpectedly might be used by the system and that's why you can't use your device. Try to reboot your device. If the error still appears, the only solution remaining is to perform a factory reset of your device. To do this, turn OFF your phone, and press and hold the Menu button and Volume Up button until you see the Android logo on display. This means that you entered the Recovery menu. From there you need to select wipe data / factory reset. To be noticed that the key combination to enter this menu might be different for your device. In this matter, I suggest that you use Google to find the right combination if the one mentioned above isn't working.

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