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We cannot sign into our Yahoo mail.

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asked by (120 points)
edited by

Me and my Mom cannot sign into our Yahoo mail and this started on the 1st of May 2014. We can't remember our security questions. One thing we care sure of is that our password is correct. This might be an error from Yahoo. Can you help us?

1 Answer

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answered by (329k points)

Yahoo encountered some problems related to security. At certain time the service will ask you to answers to the security questions attached to your email in order to access your account. In case, you don't have the possibility to answer those questions (can't remember question, can't remember answer, etc) you have the possibility to use alternative recovery methods. In case there is no alternative method stored, the access to your account is forbidden indefinitely.

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