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How do I contact Adobe if I have a problem?

0 votes
asked by about Adobe Elements
edited by

In December 2013 my IT person transferred all my programs to a new computer, and I also purchased and installed Adobe Elements 12. I did Income tax preparation for my clients so at that time I did not use Elements 12. Now the tax season is over, and when I tried to use Elements 12 it said I did not register it, which is true. So today I uninstalled it then re-installed it but it still does not let me use it. I purchased the 5th or 6th version from B & H Photo of New York for $84.95. I would appreciate someone from Adobe to correct this error. The serial # on the disk34542494 is 1057-4313-XXXXXXX.

Can you help me?

1 Answer

0 votes
answered by (236k points)
edited by

There is a dedicated page regarding help and support for this application. Visit the website and use the topics to find answers to your question then if nothing works, click on the Contact Support button on the lower right side of the page. You will enter in contact with a support technician.

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