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Information about admin Windows log on.

0 votes
asked by about AuthenTec TrueSuite
edited by

I have 4.0.100.26 Premium version, coming with VAIO computer. While working on a common user, it works well. However I can't enroll as an admin. Is it possible? I have exported prints, erased all and tried to import / enroll on Admin. Nothing happens - after finger is selected the pop up for pass comes and the error note later on: "No '3stepenroll' screen".

1 Answer

0 votes
answered by (236k points)

The software's behavior is weird because you should have the possibility to enroll as an Admin since there is none available. However, I recommend removing all prints and any other settings in terms of locked files and then re-install the software. If you still have the possibility, access the Help section to find more about this error. After the software has been uninstalled, you should have the possibility to register again and enroll as an Admin.

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