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Opening SeqScape project.

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asked by about SeqScape
edited by

We have had problems opening SeqScape projects quite a number of times, and are wondering as to why this happens? We get an error message and a pop-up window asking us to check log files for further details. We are not sure as to where this log file and therefore have had to delete the project, create a new one, and upload all the sequences once again. This is not only time-consuming, but also causes unnecessary stress and irritation. Would be grateful if you could let us know as to why this happens and if possible, a solution to retrieve the project instead of deleting and creating a new project again.

1 Answer

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answered by (194k points)
edited by

This is a problem with SeqScape, not with your computer or your operating systems (or project files). According to changelog releases, this issues was present in the version 2.6 of the application. You will need to update the software to its latest version to be able to overcome the problem. The cause to this problems the character & present in the ROI name. Access the official website, log-in with your username and password, then download the software and updates.

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