We have had problems opening SeqScape projects quite a number of times, and are wondering as to why this happens? We get an error message and a pop-up window asking us to check log files for further details. We are not sure as to where this log file and therefore have had to delete the project, create a new one, and upload all the sequences once again. This is not only time-consuming, but also causes unnecessary stress and irritation. Would be grateful if you could let us know as to why this happens and if possible, a solution to retrieve the project instead of deleting and creating a new project again.