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The printer needs to be restarted in order to work.

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asked by (120 points)
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Our office printer is the HP Laser Jet Pro CM1410 series PCL6. Every time we want to print a document or a PDF file, we need to turn off the printer first. After we printed a file, if we want to print another one, we get an error. This happens every time we use the printer and it happens for a long time. Is there a fix for this?

1 Answer

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answered by (77.9k points)
edited by

It seems that this behavior was also encountered by other users with similar HP printers. You can check their discussion on the following forum. However, an official web site didn't provide any solution. In order to fix the problem, try updating the printer's firmware. If this is up-to-date, try using another method to connect the printer to the computer. If none of these suggestions help, the problem might be caused by a hardware malfunction and in this case you need to contact an official technician for additional support.

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