It seems that this behavior was also encountered by other users with similar HP printers. You can check their discussion on the following forum. However, an official web site didn't provide any solution. In order to fix the problem, try updating the printer's firmware. If this is up-to-date, try using another method to connect the printer to the computer. If none of these suggestions help, the problem might be caused by a hardware malfunction and in this case you need to contact an official technician for additional support.