There can be several things that can cause this. In order to fix this, make sure that you set it up correctly and you have an active Internet connection. For more information about this, visit the following website. You can also try to update the application to the latest version. If the application worked before, try to clear the cache of it. To do that, go to Settings > Applications > All tab, tap on TMEye and select Clear Cache and Clear Data. After you did this, all your data will be erased and you will need to configure it once again.