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The laptop displays "Cannot connect to the Sign" error message.

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We have Optec VIVID software for our digital LED Sign. The laptop displays "Cannot connect to the Sign" error message. We have the LED Sign for just 6 months. What can we do?

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No avatar answered by (193k points)

Firstly, in order to fix the problem, configure your security program and Windows Firewall to allow the VIVID software to communicate. After that, launch the program, go to Menu > Setup > Sign Setup and configure the Sign information:

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Next, from the Setup menu, select the communication method:

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If you select the first one, type 1 as ID (it is the default one), select the the com port assigned to RS232 communication method on your computer and click OK:

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If you use Internet, enter again 1 as ID, type the IP address of the Main Board and enter the default port number: 8331.

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If you select the third method, type in the provided field the phone number of the display, type 1 as ID, select the com port and click OK.

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For further information, I suggest you check the official user guide or contact directly the support team.

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