The error that you encounter could be caused by several things. To make sure that you overcome this issue, visit the official website of the developer and download an official version of the program. Also, by doing this you will be able to download and install the latest version of the application. After the program is installed, make sure that you properly install the driver for your device. This should come bundled with the installation package for the program. Check the installation manual from the same site for additional information.