In order to fix the problem, press Windows + R key combination, type devmgmt.msc and click OK. Expand the Universal Serial Bus controllers list, right-click on the driver and press Uninstall. Reboot the computer, connect the USB device, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. If the program is not automatically installed, I suggest you contact the developers. You can get in touch with them using the contact information from the official web page.
