In order to fix the problems, I recommend you to remove the program from your computer (Control Panel > Uninstall a program) and run a registry cleaner from Software Informer database to make sure that there are no leftover registry keys in your system. After that, reboot the PC and install the software again. If the problem persists, try reinstalling your printer drivers. Also, you can use the contact form from the official web page to get in touch with the support team.