If you're trying to log in using the client, go to Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall and check the box next to Ran Online. If you can't find the game in the Allowed programs and features window, press the Allow another program button, navigate to the installation directory, select the executable file and press Add.
After that, from the Advanced Settings select Inbound Rules > New Rule. Check the Port box, click Next, select All local Ports and follow the self-explained steps.
Also, make sure that your security program doesn't block the connection. If you still have issues, use the form provided by the developer to make sure that you're using the correct username and password. If the problem persists, I suggest you contact the Support Team.
