In general, this error occurs because you're not running the application from an Administrator account. Therefore, in order to solve the issue, I suggest you log in on a Windows Administrator profile and run the software. Also, it occurs when you open migrated crystal report objects. To fix it, go to Maintenance > General > Object Types > Objects Type, select Peoplesoft file object and set the File format for Crystal Report to Image. If the error persists, I recommend reinstalling the program.