Kodak EasyShare won't sync with my LS420 camera.

Question

I have a very old LS420 camera with dock that I have just taken out of the closet after many years. Before upgrading to the latest version of EasyShare software, I attempted to install the version that came with the camera from the original CD-ROM. I was able to do so. But only after uninstalling the current version of QuickTime which was way too modern for my ancient software to work with. Just to move things along, I went ahead an deleted QuickTime and allowed the software to install the old version. Everything worked fine. I was able to transfer images using the dock's one-touch button.

Unfortunately, the old version of QuickTime was incompatible with many other programs - notably iTunes - on my computer. So I decided to upgrade to the latest version of EasyShare software (version 8.2.0.76). It installed perfectly and it works with the latest QuickTime.

The problem is that the new version of EasyShare does not recognize my LS420 camera. It does not show-up on the Transfer Manager and when I ask it to Synchronize, it again says that no compatible devices were found.

Does the latest EasyShare software work with my very old LS420 or will I have to transfer images using Windows Explorer?

Answer 1

Yes, the latest version of EasyShare software should work with the LS420 device. If the device is not recognized by the software, press Windows + R key combination, type devmgmt.msc and click OK. Expand the Universal Serial Bus controllers list, right-click on the driver and press Uninstall. Reboot your computer, connect the camera to your PC, press Scan for hardware changes icon and wait for Windows to retrieve the drivers. After that, try transferring the photos using the instructions from the official web page. If you still have problems, use the Contact Us page to get in touch with the support team.