This problem may be caused by several things. First, make sure that you have downloaded and installed an official version of the software. Also, you can download and install the latest patch available for your software in order to solve some problems.
Also, there is a known compatibility problem between this software and any virtual CDRom loaded or a UsbCDRom connected (or both). If you have one of these active, you can try to remove it and then try again to start your software.
For more information on troubleshooting this software you can visit the following official forum.