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My software is no longer working.

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asked by about HP Advisor
edited by

My software is no longer working. It doesn't burn CDs or DVDs anymore and it tells me that there is no CD in the disc drive. What can I do?

1 Answer

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answered by (132k points)

If the disc is not recognized, press Windows + Pause/Break key combination and open Device Manager. Expand the Disc drives list, right-click on the driver and select Uninstall. Reboot your computer, press Scan for hardware changes icon from Device Manager and wait Windows to retrieve the drivers. If it doesn't help, run the Fix It utility provided by Microsoft. It is developed to identify and repair CD or DVD drive issues, when you cannot burn or play CD or DVD discs. If you still have problems, I suggest you reinstall the application. Also, you can use an alternative program from Software Informer database.

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