First, make sure that the file size is not bigger than the free space of the CD. Also, it is possible that the software to not be installed correctly or some of its files to be corrupted. In this case, remove the program using its uninstaller or Add or Remove Programs feature (Control Panel > Uninstall a program) and download and install a new copy from the official web page. Press the Download Now button, save the file to your computer and install it following the on-screen instructions. If the problem persists, you can get in touch with the Online Media Technologies Support Team using the contact information from the official website.