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I receive a black image when I use the webcam.

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asked by about Acer Crystal Eye Webcam Video Class Camera
edited by

Why my laptop's webcam shows only a black image on the monitor? I can't use it to take pictures or video chat. How can I make it work?

1 Answer

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answered by (77.9k points)

It is possible that you encounter a problem with the driver. To fix this, you need to install the latest version of it. To download the latest update, visit the official support website of the developer, choose your computer model and the operating system that you currently use, and download the webcam driver. After you installed the driver, reboot your PC and try to use the webcam. You shouldn't encounter any more problems.

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