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The videos are freezing.

0 votes
asked by (120 points) about Sky Broadband
edited by

I'm a Sky customer. My problem is when I try to watch TV on Sky Player. On the website, videos are loaded slowly and just as I hit play, it freezes. Does anyone else experience the same problems?

1 Answer

0 votes
answered by (77.9k points)

You could encounter this behavior due to a problem with your Internet connection. In this matter, I suggest that you visit the official support website of the developer. On the site mentioned, there is available an online troubleshooter that you can use to determine the problem and to fix it. To start the troubleshooter, press the blue button that says Get Started.

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