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The screen is going black with audio still playing in background.

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asked by about Big Fish Games: Game Manager
edited by

While I'm playing a game, the screen is going black with audio still playing in background. What can I do?

1 Answer

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answered by (193k points)

In order to fix the issue, go to Start, type dxdiag and open the utility. Click the Display tab and check your video card model. After that, navigate to the developer web page and download and install the latest drivers available. If the problem is not solved, install the latest version of DirectX and reinstall Adobe Flash Player and Adobe Shockwave Player. If it still doesn't work, reinstall the game. For further solutions, you can check the troubleshooting guides provided by the developer.

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