First, check if your computer meets the minimum system requirements to run the software:
- OS: Windows 8 (32-bit or 64-bit), Windows 7 (32-bit or 64-bit), Windows Vista (32-bit or 64-bit), or Windows XP (32-bit);
- Processor: Intel Pentium 4, AMD Athlon 64 or AMD Opteron;
- RAM: 1GB;
- Screen Resolution: 1024 x 768;
- Hard Disk Space: 1.5 GB.
If the requirements are fulfilled and you're running Windows XP, use the package provided by Microsoft to update Windows Installer. If you're using Windows Vista or above, update it through Windows Update. After that, try running the installation package using Administrator rights. If it doesn't work, you need to contact the Technical Support.