In order to fix the issue, uninstall the software using its uninstaller or Add or Remove Programs feature (Control Panel > Uninstall a program) run a registry cleaner and download and install the updated version from the official web page. It is fully compatible with Windows 7, Windows Vista and Windows XP on both 32 and 64-bit architecture. Also, when you're using the utility, make sure you're logged on an administrator account. If you still have issues, I suggest you contact the Technical Support.