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I can't use Retrospect Express HD due to an error.

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asked by (120 points) about Retrospect Express HD
edited by

I receive "Error Report : Assertionfailure at "tstring.cpp-2183". A log of this error has been written to the file "assert_log.utx"" message from Retrospect Express HD software. Can you help me?

1 Answer

0 votes
answered by (132k points)

In order to fix the issue, navigate to Start > Control Panel > Uninstall a program, select Retrospect Express HD from the list and click Uninstall. After that, reboot your computer and reinstall the software. Also, go to Documents and Settings > All Users > Application Data, right-click the RetroExpress folder, select Rename, type RetroExpressOld and press Enter. Check the official forum for further information. If you still have issues, I suggest you contact the Support team.

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