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Windows doesn't recognize the disc.

0 votes
asked by (500 points) about Portfolio Browser
edited by

I installed the Portfolio Browser program, but when I want to open the images from the discs, the DVD-Rom doesn't realize that there is a disc in the drive. It says: "Please insert a disc in the drive". Can you help me?

1 Answer

0 votes
answered by (193k points)

In order to fix the issue, I suggest you run the Fix It utility provided by Microsoft. It is developed to diagnose and repair all major CD or DVD drive issues. If this doesn't work, go to Start, type regedit and open the tool. Navigate to HKEY-LOCAL-MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318}, select the UpperFilters and LowerFilters entries from the right window, go to Edit tab and click Delete. Confirm the process and restart your computer.

Another solution is to reinstall the CD/DVD drive. For this purpose, right-click on computer icon, select Manage and open Device Manager. Expand the Disk drives list, right-click on the driver and select Uninstall. After that, reboot your PC and click Scan for hardware changes icon from Device Manager.

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