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Windows Media Player doesn't recognize my MP3 player.

0 votes
asked by (120 points) about Windows Media Player
edited by

I have Windows Media Player 11 and I'm unable to sync my MP3 player. It is telling me to connect a device, even if the MP3 Player is connected. How can I fix it?

2 Answers

0 votes
answered by (220 points)

Google to the Homepage of the manufacturer of the MP3player and check for new drivers for it, maybe it help. If you provide more details, brand, model and so on, maybe I can help a little more.

0 votes
answered by (132k points)

In order to fix the issue, press Windows + Pause/Break key combination and open Device Manager. Expand the Universal Serial Bus controllers list, right-click the driver and select Uninstall. After that, reboot your computer, connect the MP3 player using the USB cable, press Scan for hardware changes icon from Device Manager and wait for Windows to retrieve the drivers. If it doesn't help, launch Windows Media Player, press Alt + H, click Check for updates and install the provided files. Also, check the Set up a device to sync in Windows Media Player guide provided by Microsoft.

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