I can't run CapWiz software due to some errors.

Question

I have an ADSTech VideoXpress USB device and I installed the VideoXpress disc on my both laptop and desktop computers with Windows XP. The CapWiz software doesn't run and I receive "DV0001 Unable to initiate USB device" and then "CW0005 Unable to detect USB Capture Device" errors. The disc also contains Muvee6 AutoProducer and Instant VideoXpress which works OK. I reinstalled the software, but the problem persists. I have been struggling with this problem for some time and I'm getting nowhere. What can I do?

Answer 1

First, plug-in the ADSTech VideoXpress USB device, turn it on and go to Start > Control Panel > Hardware and Sound > Device Manager. Locate the device in the Sound Video and Game controllers or Universal Serial Bus controllers lists, right-click on its driver, select Uninstall and follow the provided instructions. After that, unplug the device, enter VideoXpress disc in the CD-Rom drive and reinstall the software. Next, plug in the device and press Scan for hardware changes icon from Device Manager. Windows should automatically recognize the device. Also, update your video card drivers and install the latest version of DirectX. If the problem persists, run the Fix It utility provided by Microsoft. It is developed to fix all major USB devices related issues.