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I received "Apple Mobile Device Helper stopped working and the program must close" message. What can I do?

+1 vote
asked by (130 points) about Apple Mobile Device Support
edited by

I installed iTunes on a new computer and I received "Apple Mobile Device Helper stopped working and the program must close" message. I restarted my computer and I uninstalled and reinstalled iTunes. What can I do?

1 Answer

0 votes
answered by (193k points)

In order to fix this issue, try to restart Apple Mobile Device Service. Go to Start, type Services and open the utility. Select Apple Mobile Device and click Stop the service button from the left. After the service has stopped, click Start the service.

If this doesn't work, go to Control Panel and uninstall iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support in this order. After that, go to (C:) > Program Files and delete all iTunes related folders. After the process is finished, download and install the latest version of the application from the official web page and restart your computer.

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