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HP Photosmart Premier issues

+1 vote
asked by (130 points) about HP Photosmart Premier
edited by

When I open HP Photsmart Premier 6.5, my folders with all my pictures are listed properly. But when I click the folder, it says: "No photo available". I can view all my pictures when I open the HP Document Viewer software. I don't know what had happened. I don't want to download Photosmart again because I don't want to lose my pictures. What can I do?

2 Answers

0 votes
answered by (140 points)

I got nervous also when using the new Premier 6.5 today. I was in fear also of losing my photo's, so what I did is found my pics folder and put a copy of the folder in My Documents, this way I know I won't lose them while I was trying the new product. Just save them somewhere else as a backup or put them on a CD for future download.

0 votes
answered by (132k points)
edited by

In order to fix the problems, I recommend updating the software to the latest version without removing the current version from your computer. Access the review page of the product, click the green Download button, save the file to your PC, and then install it following the on-screen instructions. If the issue persists, try contacting HP support team.

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