In order to fix the issue, I suggest you download and install the updated version of e-Sword plugin developed for your version of Microsoft Office Word program. You can download it from the official web page where you can find add-ons for Word 2000, Word 2002, Word 2003, Word 2007, Word 2010 and Word 2013. If you still have problems, use the contact page to get in touch with the developer.