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When I turn on my Toshiba laptop, I see the blue screen with the message: "Windows was forced to shut down"

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Why is this happening although I have Norton 360 installed?

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answered by (193k points)
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Norton 360 has nothing to do with the fact that your Windows installation is corrupted. The blue screen (BSOD) could be caused by a compatibility issue, hardware or software problem.

Please restart your F8 and as soon as the boot screen passes, continuously press F8 until the service menu appears. You can either select Safe Mode if you want to enter in an optimal version of your Windows which allows you to uninstall applications and diagnose errors without any drivers loaded or simply select Last known good configuration that worked. The last option restore your operating system to a state where it functioned correctly. You might need to restart the computer in order to complete the process.

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Hey. It seems that your computer got into a BSOD problem. Don't worry. You can use a tool named Windows Boot Genius to fix the problem. Detailed steps are as follows:

Step 1: Create a BSoD Fixing CD/DVD/USB

Here you need to utilize a bootable computer to burn a bootable disk. Insert a CD/DVD into your driver or plug in a USB flash drive into the USB port. Then launch this program, and get the interface like below. This software will check the CD/DVD drive or USB drive automatically, and you just need to perform one click of your mouse: Click "Burn".

Step 2: Boot Your Computer from CD/DVD/USB

Then insert CD/DVD/USB into the unbootable computer, and set your CD drive as the first boot device in BIOS. Then your computer will restart automatically and access to the operating system which is burned in the boot disk.

Step 3: Fix the Problem

Then you will enter WinPE system, launch Windows Boot Genius. Go to "Windows Rescue" Option and select the solution based on the symptoms of your crashed computer. Each solution equips with a handful of Windows repairing tools that you can try one by one until your computer works normally.

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