Some PDF file can not be converted by your API

Question

Hi,

We purchased your converter(P2TIFF.dll) in 2018. It has been worked well until now we have some PDF file that cannot be converted into tiff file anymore. May I send it to you for any update?

Thanks in advance.

Jun

Answer 1

Yes, you can send the PDF file to us for review. We will check if an update is needed for the PDF to TIFF Converter (P2TIFF.dll) and assist you with resolving the issue. Please provide the problematic PDF file along with any error messages or additional details that could help us diagnose the problem.

Answer 2

Helpful explanation of why certain PDF files fail to convert, highlighting formatting issues and compatibility limits that affect successful processing.