Question

I can connect my printer to the software, it is connected to the computer and works perfectly outside the betowin software

Answer 1

It seems like the issue might be with how the BetonWin III software interfaces with your printer. Here are a few steps you can try to resolve the issue:

• Ensure that you have the latest version of BetonWin III installed, as updates may address compatibility issues.
• Check the software's settings to ensure that the printer is correctly selected and configured within BetonWin III.
• Verify that your printer drivers are up to date, as outdated drivers can sometimes cause connectivity issues with specific applications.
• Restart both the computer and the software to see if that resolves the problem.
• If the problem persists, consult the software's user manual or contact the customer support team for further assistance.