what should i do to solve the issues encountered while using Cervus 3.0.7

Question

I get error message " The project file contains invalid data, or was created by an incompatible version of Cervus" when I tried to open the Genotype file in the demo folder included in Cervus 3.0.7. I have tried various methods, but none of my attempts have resolved the issue. How can I contact Cervus support for assistance?

Answer 1

To address the user’s question about resolving issues with Cervus 3.0.7 and contacting support:

First, ensure that you are using the correct version of the software that is compatible with the project file you are trying to open. If the file was created with a different version of Cervus, that might be causing the error.

If compatibility is not the issue, try the following steps:

• Check the integrity of the project file to ensure it is not corrupted.
• Re-download the demo folder from the official Cervus website, if possible, to ensure the files are intact.

For technical support, you might try reaching out to the creators of Cervus or contacting Cervus support through their official website or contact information provided with the software. If the official support contact details are not provided with the software documentation, you may need to check the website or forum where Cervus is hosted for further assistance or troubleshooting guides.