Launched the app but stuck on "Climate Consultant is loading... " and never opens???

Question

I installed the program on my XPS 15 Windows and while launching it it gets stuck at loading pop-up and never progresses from there. I left it for hours and it doesn't open.

Answer 1

Here is a suggestion for your issue with Climate Consultant:

Since you're experiencing trouble with Climate Consultant getting stuck at the loading screen on your Windows device, consider trying the following troubleshooting steps:

1. Restart Your Computer: Sometimes a simple restart can resolve software issues.

2. Run as Administrator: Right-click on the Climate Consultant shortcut and select "Run as administrator" to see if it helps.

3. Compatibility Mode: Try running the program in compatibility mode. Right-click on the shortcut, select "Properties," and then go to the "Compatibility" tab. Check "Run this program in compatibility mode for:" and try selecting an earlier version of Windows.

4. Update Software and Drivers: Ensure that Windows and your graphics drivers are up to date.

5. Reinstall the Program: Uninstall Climate Consultant, download a fresh copy from the official website, and reinstall it.

6. Check for Java: Since Climate Consultant is a Java-based application, make sure you have the latest version of Java installed on your computer.

7. Check Security Software: Sometimes antivirus or firewall settings might block the program from launching. Check if your security software is causing an issue and make exceptions if necessary.

If none of these steps work, consider contacting the software's support team for further assistance.