How to add a filament without having one already loaded?

Question

when i click on the load button it asks me to unload the already charged reel but there aint no PLA loaded. Im doing an internship at a school and none of the teachers i asked know how to solve this

Answer 1

For resolving the issue in the BEESOFT program: It seems like the software might still think there's a filament loaded due to a configuration or sensor reading error. You can try the following steps:

1. Power Cycle the Printer: Turn off the printer and disconnect it from the power supply. Wait for a few seconds, then reconnect and turn it on again. This can sometimes reset sensor readings.

2. Check for Firmware Update: Ensure that you have the latest version of the BEESOFT software and printer firmware, as updates may fix bugs or glitches.

3. Manual Override: If the software has an option to manually reset or override the filament sensor, you could use this to bypass the “unload” requirement.

4. Sensor Inspection: If the printer has a filament sensor, ensure that it is clean and unobstructed. Sometimes sensors might misread if they are dirty or blocked.

5. Contact Support: If none of these steps work, you might want to reach out to the BEESOFT technical support or check online forums for troubleshooting help specific to your model printer.

If these steps do not solve your problem, consider consulting the printer's user manual or the BEESOFT documentation for additional troubleshooting steps.