The "device busy" message when trying to view playback in the "Eye Cloud" program might be due to several reasons. Here are a few troubleshooting steps you can try:
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Check Simultaneous Access: Ensure that another device or user is not accessing the playback at the same time, as this might cause the device to be busy.
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Restart the Application: Close and restart the "Eye Cloud" program to see if that resolves the issue.
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Reboot the Device: Try rebooting the device associated with Eye Cloud to clear any temporary issues.
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Firmware/Software Update: Make sure that both the Eye Cloud software and the device firmware are up to date with the latest versions.
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Check Network Connection: A slow or unstable internet connection might cause issues in accessing playback. Make sure that your network connection is stable.
If none of these solutions work, consider reaching out to the program's support team for further assistance.
