It seems that after updating to version 9.1.0, the PenPower Jr. software does not automatically launch when the device is plugged in, and the desktop shortcut to Penpower EZ Go has stopped working. Here are a few suggestions to try and resolve the issue:
-
Check Startup Settings: Make sure the software is set to run on startup. You can check this by going to Task Manager > Startup tab, and enabling it if it’s disabled.
-
Reinstall the Software: Uninstall the current version of the software, and then reinstall it. This might fix any issues caused by the update.
-
Compatibility Mode: Try running the program in compatibility mode. Right-click the desktop shortcut, select Properties > Compatibility tab, check "Run this program in compatibility mode for" and select a different version of Windows.
-
Shortcuts: If the desktop shortcut is not working, create a new shortcut for the PPHandWrite.exe file and place it on the desktop.
-
Driver Update: Ensure that the drivers for the writing pad are up to date. Visit the PenPower website to download the latest drivers.
-
Contact Support: If none of the above solutions work, consider reaching out to PenPower support for further assistance. They might have specific fixes for issues related to the v9.1.0 update.
