I purchased the workshop 2009 a little more than one hour ago. I followed all the prompts for downloading and installing yet it was not installed. I was given an option at my initial inquiry to chat with someone that eventually led me to a person who tried to get $55.00 to proceed with the issue. that is robbery. I paid for the app so if i t is not installed just email me the info as to what I must do or mail me the software.