Why isn't the "Acquire From Scanner" option working?

Question

I have installed the driver and software as directed. I have the Filmscanner (actual one that came with this program, not just another similar device) plugged into my laptop via USB and the red "PWR" light is on. But when I go to acquire from scanner and I select the OVT scanner option I get error message telling me I need to get the proper device

Answer 1

It seems like there might be an issue with the device recognition or driver compatibility. To resolve this, you can try the following steps:
- Make sure you have installed the correct driver for your Filmscanner device.
- Check if there are any updates available for both the driver and the ArcSoft PhotoImpression software, and install them if necessary.
- Restart your computer and try again.
- If the issue persists, you may need to contact the support team for ArcSoft PhotoImpression or the manufacturer of the Filmscanner for further assistance. They should be able to provide specific troubleshooting steps or address any compatibility issues.