I am unable to install mydell application. What is wrong?

Question

I have recently installed windows on my Dell G3 laptop but cannot install mydell application either from Microsoft Store or from your download link. Pls help me

Answer 1

Based on the provided information, it seems like there might be an issue with the installation process of My Dell application on your Dell G3 laptop. It is not clear what exactly is wrong without further details. However, you can try the following steps to troubleshoot the installation:

1. Ensure that your laptop meets the system requirements for My Dell application.
2. Check if there are any pending Windows updates and install them if available.
3. Disable any antivirus or security software temporarily, as they might be blocking the installation.
4. Clear the Microsoft Store cache by following these steps:
   a. Press Windows key + R and type "wsreset.exe" (without quotes).
   b. Press Enter and wait for the reset process to finish.
5. Restart your laptop and try installing My Dell application again, either from the Microsoft Store or using the official download link from Dell's website.

If the issue persists, it is recommended to contact Dell support for further assistance, as they will be able to provide specific guidance and solutions tailored to your device and situation.

Answer 2

Thanks for replying me I have no antivirus installed on my laptop actually recently I had factory reset my G3 3500 laptop then I got My Dell with all dell applications pre-installed but had gone wrong as I installed a wrong driver for my laptop and it started hanging alot then I had to reinstall the whole windows from a bootable pen drive and had then formatted C: drive for a clean install. Only from then I am unable to install My Dell application all other applications for dell are installing but my Dell is not installing even from Microsoft Store because it says this app is not compatible with your version. Pls suggest me a workaround for this. I would be thankful to you. Regards.