it says the songs and play list were downloaded but when i open a player, they aren't there. When i used file manager on the phone, they are not in the directory.

Question

So i was able to successfully able to get the whole thing to work on an older samsung s22 ultra. A spare device. So it worked and went to do the same thing on my working phone. Samsung s22 ultra. It looked liked it worked, it said the files were transferred. upon opening a music play, they aren't there. In looking in the directory on the phone, they aren't there. I dont understand how it works perfectly for one device but not another, that are exactly the same? Please help. Im sure its a simple setting that needs to be changed.

Answer 1

It seems like there might be an issue with the file transfer or the directory settings on your working Samsung S22 Ultra. It's possible that there is a difference in settings or configurations between the two devices. You may need to check the settings and make sure the files are being transferred to the correct directory on your working phone. Additionally, you can try reinstalling the Synctunes Desktop program or contacting their support for further assistance.