Adds new camera to list automatically but won't connect to it

Question

Not a password issue. Have 4 other camers same make similar type. This one is , Ctronic CTIPC-285C-B others are same series but older. Camera is a new purchase with date of manufacture February 2023.

Answer 1

It could be possible that the new camera is not compatible with the HiP2P client software. They should check to see if there are any updates for the software or if there are any specific instructions for adding a new camera to the list. They could also try contacting the manufacturer for assistance.