cannot load file for background

Question

Hi, I cannot select file for background or foreground "error cannot load file" can you help me?

Answer 1

Have you tried checking that the file format of the background or foreground is compatible with FXhome PhotoKey Pro? It's also possible that the file may be corrupted, so you can try opening and saving it again. If the problem persists, you can contact FXhome support for further assistance.

Answer 2

files must be picture files like .jpg, .tiff or .png