Question

Problems accessing the camera

After changed the new router, the webcam showed: camera not online now. how to fix this problem ?

Answer 1

To fix the issue of the webcam showing "camera not online now" after changing the router, you can try the following solutions:

1. Ensure that the webcam is properly connected to the new router and that it has a stable internet connection.
2. Restart both the webcam and the router.
3. Check if the webcam's firmware is up to date and if not, update it.
4. Verify if the webcam's settings are configured correctly in the iSmartViewPro software.
5. If the problem persists, reinstall the iSmartViewPro software and set it up again with the new router.

If none of the above solutions work, it is recommended to seek further assistance from the iSmartViewPro support team or consult the user manual for specific troubleshooting steps.