Etoken locked and will not carry out online unlock. How to resolve it?

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asked by about OpenTrust SCM Client
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My Etoken has been locked and i am trying to do an online unlock but it is not working.
Ji22681

1 Answer

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No avatar answered by (94.3k points)

Regarding the user question, without detailed information about the specific issue or error message, it is difficult to provide an accurate solution. However, you can try the following steps to resolve the Etoken lock issue:

  1. Disconnect the Etoken from your computer and close any application or program using it.
  2. Restart your computer.
  3. Reconnect the Etoken and try performing the online unlock process again.
  4. If the issue persists, you may need to contact the support team or the manufacturer of OpenTrust SCM Client for further assistance. They will be able to provide specific troubleshooting steps based on the exact error message and the details of your Etoken device.

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